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Request a dediocated server order Expired !


S0phie
02-02-2015, 15:49
Hi,

First I'd like to remind you that the Irish support is open from Monday to Friday from 9am to 6pm.
Please check this thread: http://forum.ovh.co.uk/showthread.ph...ope-of-support

Dante
02-02-2015, 13:35
Thanks for responds

Unfortunately today is the third day & they didn't validate my account yet !

heise
01-02-2015, 21:10
9-We finally Got the order by standing along time checking the availability

10- We tried to order as the OVH needs a new register -SYS not involved & we getting no customer with that E-mail- so We signup with a new customer account

11-They ask for Verification Proof ID & Proof Addresss & we already sent that before expiration & we already sent a reminder after few hours later before expiration !

12- The ORDER EXPIRED !
Once validated, ask to be queued back in. That way you get next available server.

wii89
01-02-2015, 14:59
Call the Soyoustart support to get them to do some work so you can renew your server.

Dante
01-02-2015, 10:41
Hello,

We have ordered a server SP-64 2013

We got the same problem that we had with soyoustart

ORDER EXPIRED !

Why ? Because we already sent the Proof ID & Address ID & there is no response from customersupport@ovh.ie

We already sent a reminder E-mail

But no Luck !


The story is :

1- We had the same issue with soyoustart 6 months ago & finally we got the server

2- We are happy for these 6 months except the last 2 we had huge DDOS attack that cause our server connection dropped to all clients

3- We already contacted OVH support many many times & they told me to contact ddos@ml.ovh.net

4- We did & ofcource no response !

5- We pissed off from these attacks so we forced to upgrade to OVH with minimum cost as possible (low budget)

6- We found SP-64 2013 is the better choice for Anti-DDOS Pro with lowest price

7- The availability is rare specially from RBX

8- We did a ticket so we hope that we are clients from SYS maybe they can manage this server for us
https://www.ovh.ie/support/support/c...72933c71cd13f1

But no Luck !

9-We finally Got the order by standing along time checking the availability

10- We tried to order as the OVH needs a new register -SYS not involved & we getting no customer with that E-mail- so We signup with a new customer account

11-They ask for Verification Proof ID & Proof Addresss & we already sent that before expiration & we already sent a reminder after few hours later before expiration !

12- The ORDER EXPIRED !
================================================
OVH ORDER INFORMATION:
Order:
Number: 34929320
Date: 30-01-2015 23:54:33
Expiry date: 31-01-2015 23:54:33

OVH Hosting Ltd 45 Upper Mount Street, Dublin 2 - Ireland
Tel: (01) 6390037 - Email: support@ovh.ie - Web: www.ovh.ie
Registration number: 468585 - VAT number: IE 9520632R
VAT No: IE 9520632R

nichandle: aa405645-ovh
================================================== ==
Current server From Soyoustart
ns317741
RBX
=================================================


I really need a solution

My Regards