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Is this a serious company?

11-02-2015, 23:49
As Kamilleri stated, you are not buying IP addresses, you are renting them. Renting an IP from a large provider as OVH and many others means thet it's 99.9% probable the IP has been used by other customer before you, and nobody can tell if that customer spammed or not. Also, any ISP can guarantee it's customers will never send SPAM, or their IP's will never get blacklisted.

If you got an IP in a blacklist, even when it's not your fault, it's really easy to unlist it. That, if you really need to do so, because many blacklists automatically unlist the IP some time after the listing if it does not gets listed again. On my experience, one or two of the IPs I wojrk with were listed when I recieved them, I unlisted, and now they are fully working.

Note that an IP blacklisting may not be the only reason a server can reject mail from your IP. A common practice on mail servers is to require a match between the SMTP HELO server name and the reverse IP. I see you didn't assigned reverse IP to any of your IPs, so maybe there's the problem. If your mail server hostname is, you must put the reverse for it on the manager with the same hostname. It's also a good idea to configure SPF for your domain.

You can use MXtoolbox to check if your server meets the minimal good practices for mail servers.

11-02-2015, 22:16
@bouzikas you do understand the concept of blacklists? OVH guarantees that you will not be on any major blacklist, like SPAMHAUS, which I am sure, is not the case. If sites like hotmail ask you to manually unblock yourself, ask hotmail while they preventively blacklist ip ranges. So either live with it or follow unblocking procedures. Actually if a blacklist like v4bl should blacklists you, find yourself honoured. I personally would not want anyone to receive emails from me, that uses them...

09-02-2015, 12:41
Quote Originally Posted by hostnottingham
If you give someone an IP address, it should be clean, if it is blocked SYS should unblock it. End of story.
You are not buying this IP address. You are renting it.
It was used previously by previous customer.

As I understand, the blacklist we are speaking about is related to some public blacklists (DNSBL), which are reacting to some spam or other bad activity and marking those addresses as "blacklisted".

Let's say you are the owner of those kind of lists. Let's say you are owning the most wide used DNSBL service.
SyS to you - is just like another user, just like anybody else.
It's not important, who requests unlisting - SyS customer or SyS itself, as this DNSBL service - is some 3rd party not related to SyS at all. They don't care if you just a user or a hosting company.

You could continue to whine about "everybody around should do as I say because I'm a customer and I don't care",
or you could spend just a couple of minutes to solve your situation. We already founded at least two solutions for that. I already done something like this previously using another hosting service.

09-02-2015, 10:16
If you give someone an IP address, it should be clean, if it is blocked SYS should unblock it. End of story.

09-02-2015, 01:13
Quote Originally Posted by bouzikas
I do not care WHO or WHY those IPs got listed!
Again, I can understand your case. I am another customer, just like you.
But with that kind of attitude
if I would be SyS, I wouldn't care either. Just like you.

They tried they best at providing their service. 99% of other clients don't stuck with issues like that.
Blacklisting happening not because SyS fault, but because of current/previous customer misconfiguration/security flaws with products (for example)/real spam activity from those addressses.

Instead of this ridiculous talk, you could just describe situation with more calm tone, and anybody, for example me, could suggest you to require another Failover IP from another country (there is range of them) to make less chance that it would be blacklisted somewhere just like your mentioned IP range.

08-02-2015, 00:48
Excuse me Kamilleri but SYS can check if I have sent spam! They can check my traffic that is ZERO!
I do not care WHO or WHY those IPs got listed! I want my money back so I can continue having a professional cooperation with a company that has SUPPORT and not this one! This is not a professional company!

You cannot obviously check 10.000 IPs! But you can get them back and give some whitelisted so your CUSTOMER is happy to do business with you!

I am not happy and in my country we say that the begging is the half of everything! The begging with SYS was a disaster and i want my money back!

07-02-2015, 22:09
Stop this whining.

I can understand your situation.

But this is what "dedication server" is.
Previous customers probably were using this server/IP to do some bad stuff, or was infected with virus because of misconfiguration.

That's some usual case. This could happened even with your beloved Hetzner (and I used to be in 2 cases like this before).

Most of the blacklists are cleaning IPs after some days of their inactivity.
As you can check it now, they all are green:

Instead of this whining, you could just request delist where you needed it the most. Just as everybody else.
Or request another IP in another location, not the same you purchased several times. Probably it would be frm another pool, and chances of it being blacklisted somewhere would be less.

Also, there is chance that those IPs was blacklisted because of your activty.
I think there isn't any way for SyS to check it, so obviously this situation could be "i used my dedication to send spam and then want to refund".

Spamlists and blacklists - are 3rd party services that SyS isn't own.
And it's not their responsibility to check every thousands of them every minute. What would you do if you would be a hosting company with 10000 IPs? Would do customers job by yourself? That's nonsence. The best they could do - to do something that you could do yourself. It's not very time costly. But if you don't want to do that, you have alternative I described above.

Anyway, wish you best.
Don't act like some whiny. It wouldn't help anybody at all - nor you or SyS.

07-02-2015, 17:43
I agree with bouzikas, it's your job to deliver clean (delisted) IP's, and if u can't do it, then you should either give him new IP's (and give this old to client who does not even know what is blacklisted, and there is plenty of them), or to give him a refund.
And of story.

07-02-2015, 11:47
I do not want a link to delist! I want my money back so i can get lost! I do not want to cooperate with you!
I just want my money back because i feel deceived! Please, refund me for a product I HAVE NEVER USED! I just installed centos! NOTHING ELSE NOTHING MORE! This is ridiculous! You wont refund me and you are giving me blacklisted IPs telling me to delist them!


06-02-2015, 12:03

The IP of hasn't been configured to be usable and in addition to this, the IP can be delisted from that one source.

Here is an direct link:


06-02-2015, 09:45
Guess what?! I havent used my server since 20/01 and they have sent me the new invoice! LOL


06-02-2015, 00:18
Razakel, would you like me to send you an IP that was delisted and tell me why my emails wont deliver to many providers?
Because MANY providers have their own lists and you have to request delist from them too... That's why i do not want a blacklisted IP.

05-02-2015, 17:14
You're on one blacklist.

You can get delisted from it here:

05-02-2015, 11:13
This is the email i received from YOUR support:

"Dear Sir / Madam,

It is not possible to receive a refund for the server once an OS installed as stated on page 6 section 6.3 paragraph 2 "in the absence of provision of the Service by the Supplier, the Customer reserves the right to request cancellation of the transaction and a refund of the sums already paid."

Also all the IPs associated with your server are blacklisted.

If there is anything else please do not hesitate to contact us.

Kind Regards,
SoyouStart Customer Support"

After this, I checked the IPs and they were blacklisted!

There you go:

05-02-2015, 11:01
I have checked your IPs and they are not blacklisted anywhere.

05-02-2015, 10:18
I guess this is my nic:

05-02-2015, 01:11
if U still do not know your nic-handle, just give them your server IP (main IP, not blacklisted).
and no, this is not serious company, u should go directly to OVH not to SYS, in OVH they have good support, in SYS.. it's better then it used to be, but still bad.
OVH is much expensive, but it's better.

04-02-2015, 23:27
Nic-handle is customer id like: lm123456-sys

04-02-2015, 23:23
Where do i find the nic-handle?
And what are you going to check? The blacklisted IPs? I do not want any of them. I do not want your server. I just want you to refund me and i will get lost! I dont want to hear about OVH again! I am really MAD about all this!

04-02-2015, 11:23

Could you please provide your nic-handle and we'll check this issue. Thanks.

03-02-2015, 14:32
Hi, i purchased a server in 20/01. I bought 4 IPs too so i can assign them to my VPS.
I installed an OS to my dedicated but i havent set a VPS or anything else on it.
These guys here, gave my 4 IPs that are blacklisted!
I request to change them with whitelisted ones. They answered that they are not responsible for this situation and is my responsibility because i was sending out spam!
I answered that I have never assigned those IPs to any system so it could be impossible for me to send out spam.
They answered that the only thing i had to do is to request for delist from the organization that blacklisted those IPs.
I told them that it is not my responsibility to request such a thing and i would like new ones.
After 4 days that nobody answered i sent them an email asking them to answer.
Nobody answered so today i sent another email telling them that they are not serious and this is not professional!
They told me that they cannot do anything else so i have to do THEIR job and deal with those IPs!

I had in the past a blacklisted IP and i couldnt send email even i have requested delist from ALL the organizations!
Please is there anyone here to tell me what am i supposed to do with those guys?

I guess this is all happening because I am from Greece (sorry for my English!)