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Seriously sys i need help !


SecretMars
11-02-2015, 12:53
Neil, when event was still on ( it should have been ended at 28/2) we ordered hdd mistakenly BUT system didnt let us purchase another dedicated.. you guys SAID us to wait then boom event is over ?! This is not professional..

Neil
11-02-2015, 12:09
Hello

All the servers have setup fees, see:

https://eu.soyoustart.com/ie/cgi-bin...i?hard=143sys1
https://eu.soyoustart.com/ie/cgi-bin...?hard=143sys11

VAT is removed per your account, so if you are seeing it listed, it has not been removed or you have some sort of cache/browser issue.

SecretMars
11-02-2015, 11:46
We have 2 billing:

E3-SAT-2 <-- This one has no-setup fee BUT HAS VAT i dont know why it has VAT..

E3-SSD-3 <--- THIS HAS SETUP-FEE AND NO VAT !

The PROBLEM is we dont want e3-sat-2, WHAT WE WANT IS E3-SSD-3 without setup-fee you guys can just take out sat-2 !

I Told support about it they didnt even understand the PROBLEM.. its been weeks !!

SSD SERVER IS GOING EXPIRE TODAY ! "Expiry date: 11-02-2015 20:49:11"

WE NEED SUPPORT NOW, YES WE HAVE A TICKET NO ONE CARES ABOUT TICKETS ?