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IP Address failing to route (unable to raise a ticket)


mattb37
11-02-2015, 15:19
Quote Originally Posted by Careimages
Alternatively try assigning then deleting a virtual MAC as that also seems to have an effect.
Hi Careimages,

Thanks for the suggestion; that worked perfectly!

My issue still remains with SYS that I cannot raise a support ticket and I would appreciate someone from SYS looking into this for me.

Regards,
Matt.

Careimages
11-02-2015, 14:47
If you have more than one physical server you could try moving the FO IP to another machine and back again, that should reset the routing tables if they've become corrupted.

Alternatively try assigning then deleting a virtual MAC as that also seems to have an effect.

mattb37
11-02-2015, 13:50
Hello,

One of my failover IP address stopped routing to my server around 12:05 (GMT) today causing a number of my websites to fail.

I have tried to raise a support ticket through SYS control panel but I get an error message "Unhandled parameter : unhandled billing country" preventing me raising a ticket.

How can I raise this problem to SYS when support tickets do not work?

Server: ns310917.ip-188-165-204.eu

Traceroutes from multiple locations are failing:

Code:
traceroute to , 64 hops max, 52 byte packets
 1  cr01 (10.3.1.254)  4.263 ms  1.523 ms  1.409 ms
 2  lo0-central10.ptn-ag02.plus.net (195.166.128.191)  31.950 ms  36.740 ms  31.795 ms
 3  link-a-central10.ptn-gw01.plus.net (212.159.2.132)  31.868 ms  31.284 ms  32.348 ms
 4  xe-1-2-0.ptw-cr01.plus.net (212.159.0.112)  31.625 ms  32.335 ms  31.426 ms
 5  * * *
 6  rbx-g2-a9.fr.eu (91.121.128.167)  38.245 ms  35.267 ms  35.608 ms
 7  vss-3-6k.fr.eu (213.251.130.77)  34.754 ms *  35.019 ms
 8  * * *
 9  * * *
10  * * *

traceroute to , 30 hops max, 60 byte packets
 1  108.163.236.3 (108.163.236.3)  0.045 ms  0.012 ms  0.012 ms
 2  xe-9-1-1.MPR1.ORD6.us.zip.zayo.com (128.177.133.153)  0.835 ms  0.742 ms  0.843 ms
 3  lag-4.ear2.Chicago2.Level3.net (4.15.84.5)  2008.028 ms  2007.779 ms  2008.258 ms
 4  * * *
 5  * * *
 6  * * *
 7  * * *
 8  rbx-g1-a9.fr.eu (91.121.131.191)  98.758 ms  98.811 ms  98.837 ms
 9  vss-3-6k.fr.eu (94.23.122.237)  98.344 ms  100.173 ms  94.943 ms
10  * * *
11  * * *
12  * * *

Regards,
Matt.