[heise]

I guess reinstall would be the easiest. A managed server would be recommended for the future.

[Criot]

This is why a lot of customers have issues, you don't have the basic knowledge required to maintain your server at a software level. I recommend you hire a management company to do the rebuild for you, or simply reinstall the server.

In future, it would probably be easier to go for Hardware RAID, as the rebuild should be performed automatically.

[Dante]

Your harddisk recorded a problem after 102 hours of operations, but is now over 4095 hours old.



So it worked well for over 4000 hours. That's over 5 months.

If they want to replace the disk, well the better. After replacing it, add the new disk to the old raid array. Google for tutorial on how to do that.

I tried to goggling it its shows me many ways for different options

For Example this link
https://wiki.archlinux.org/index.php...system_to_RAID
Is this fine ? should I follow each step & do it as it says ?

If this is too much complicated & reinstall (complete format) is the easiest I think I will reinstall fresh Debian OS again .... Unfortunately I'm wasting time on this new server order !

[heise]

Your harddisk recorded a problem after 102 hours of operations, but is now over 4095 hours old.

9 Power_On_Hours 0x0012 100 100 000 Old_age Always - 4095

So it worked well for over 4000 hours. That's over 5 months.

If they want to replace the disk, well the better. After replacing it, add the new disk to the old raid array. Google for tutorial on how to do that.

[Criot]

Okay now we have this

Here are the details of this operation:
Replacement of a disk in the RAID
Date 2015-02-11 23:03:40, jeremy.sai made Replacement of a
disk in the RAID:
Diagnosis:
Disk SDA PN1134P6HTEZHW Defective

Actions:
Replacing the disk (sn:SDA PN1134P6HTEZHW). Server restart.

result:
Boot OK. Server on login screen. Ping OK, services started.

recommendations:
Rebuilding the RAID by the customer.
The damaged disc is available for recovering
of data (this service is charged, contact technical
support).

What is RAID ? It was there by default ?

How to do this Recommendation Rebuilding the RAID anyway ???

I'm not that expert in linux I know how to deal with web server & mail server & such these stuff only !

Please I need help in this

RAID mirrors your data onto both drives so that if one fails, the other still has the data. Refer to this for information: http://help.ovh.co.uk/raidsoft

[Dante]

Okay now we have this

Here are the details of this operation:
Replacement of a disk in the RAID
Date 2015-02-11 23:03:40, jeremy.sai made Replacement of a
disk in the RAID:
Diagnosis:
Disk SDA PN1134P6HTEZHW Defective

Actions:
Replacing the disk (sn:SDA PN1134P6HTEZHW). Server restart.

result:
Boot OK. Server on login screen. Ping OK, services started.

recommendations:
Rebuilding the RAID by the customer.
The damaged disc is available for recovering
of data (this service is charged, contact technical
support).

What is RAID ? It was there by default ?

How to do this Recommendation Rebuilding the RAID anyway ???

I'm not that expert in linux I know how to deal with web server & mail server & such these stuff only !

Please I need help in this

[Criot]

Okay I will take backup but where to put it ??

I think there is 2 HDD & one of them have an issue

Is it okay to do full Hard disk backup ? (OS + Files + configuration+ .... etc) & put it on the 2nd Hard disk & restore it later ?

IF so what recommended software for this ? (OS: Linux Debian)

No, backup to an external location, not to the same server.

Or use the backup space provided by OVH.

[Dante]

The software level is your responsibility, OVH is responsible for hardware. If you want YOUR data backing up, then that's what you've got to do, backups are YOUR responsibility.

You should be taking backups anyway, hard drive issues would happen sooner or later anyway, they don't last forever.

Okay I will take backup but where to put it ??

I think there is 2 HDD & one of them have an issue

Is it okay to do full Hard disk backup ? (OS + Files + configuration+ .... etc) & put it on the 2nd Hard disk & restore it later ?

IF so what recommended software for this ? (OS: Linux Debian)

HDD looks fine.

Explain me this error & why they told me they are gonna replace it ?

[heise]

HDD looks fine.

[Criot]

The software level is your responsibility, OVH is responsible for hardware. If you want YOUR data backing up, then that's what you've got to do, backups are YOUR responsibility.

You should be taking backups anyway, hard drive issues would happen sooner or later anyway, they don't last forever.

[Dante]

OVH TECH :

Hello,

The SDA disc is faulty and it should be replaced. Please
confirm us the data backup before any intervention.
Once it is done you need to rebuild the raid by following
this link: http://help.ovh.co.uk/raidsoft
An administrator can do it for you for 80 euros but you
need to install our SSH by following this link:
http://help.ovh.co.uk/InstallOvhKey

I took this server in the last 24 hours, It is not my fault

It is supposed to be working fine as it shows in that PDF (system status) when I order it

I spent all the time building web & mail server & other stuff

It should be fully backed-up & fixed this issue

Sorry I'm not gonna pay 80 euro for this damaged server


It shows me this

Satisfaction
If you are not satisfied with the handling of the problem by the incident support advisor, we suggest that you change your adviser.
To do so, you just need to click on the link of your choice

Adviser change
OR
Continue


When I click on "Adviser change" shows :
Please indicate below the reason why you are not satisfied in order to validate this change.

When I fill the reply field & I click on validate , it shows me this :

Your reply is empty! Please do the necessary.

I tried to refresh & reopen the browser but still shows me this message

Anyway I took this server in the last 24 hours & its hard disk damaged

I spent all the time building the server until I figured out there is an error in SMART report

It should be done backed-up my data & fixed this issue

Its not my problem & I will not pay 80 euro for assistance fix & I won't do the hard things that I don't know about it !


What a bad luck !

[Dante]

I already did but most of the times forum have fast response than ticket !

Ticket ID: 81505
ns330064

[Neil]

Hi

You should open a ticket.

[Dante]

Drive temperatures sda: 31℃ (1 errors!) sdb: 33℃

Full Report :

RAW Link (Better View) : http://pastebin.com/raw.php?i=D2sWTBbU

================================
Show status of drive:
Status of drive /dev/sda
Location SATA device A Drive size 1.86 TB
Make and model ATA HGST HUS724020AL Supports SMART? Yes
SMART enabled? Yes Errors logged 1 errors detected
Passed drive check? Yes Make and model HGST HUS724020ALA640
Serial number PN1134P6HTEZHW Capacity 2,000,398,934,016 bytes [2.00 TB]
Additional SMART attributes
Offline data collection status Offline data collection activity was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status The previous self-test routine completed without error or no self-test has ever been run.
Total time to complete Offline data collection 28 seconds.
Offline data collection capabilities SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities Saves SMART data before entering power-saving mode.
Supports SMART auto save timer.
Error logging capability Error logging supported.
General Purpose Logging supported.
Short self-test routine recommended polling time 1 minutes.
Extended self-test routine recommended polling time 255 minutes.
SCT capabilities SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
Raw Read Error Rate 0 (Normalized: 100)
Throughput Performance 85 (Normalized: 135)
Spin Up Time 405 (Normalized: 100)
Start Stop Count 9 (Normalized: 100)
Reallocated Sector Ct 0 (Normalized: 100)
Seek Error Rate 0 (Normalized: 100)
Seek Time Performance 25 (Normalized: 142)
Power On Hours 4095 (Normalized: 100)
Spin Retry Count 0 (Normalized: 100)
Power Cycle Count 9 (Normalized: 100)
Power-Off Retract Count 9 (Normalized: 100)
Load Cycle Count 9 (Normalized: 100)
Temperature Celsius 32 (Normalized: 187)
Reallocated Event Count 0 (Normalized: 100)
Current Pending Sector 0 (Normalized: 100)
Offline Uncorrectable 0 (Normalized: 100)
Full SMART status report
smartctl 5.41 2011-06-09 r3365 [x86_64-linux-3.14.32-xxxx-grs-ipv6-64] (local build)
Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Device Model: HGST HUS724020ALA640
Serial Number: PN1134P6HTEZHW
LU WWN Device Id: 5 000cca 22dd934e7
Firmware Version: MF6OAA70
User Capacity: 2,000,398,934,016 bytes [2.00 TB]
Sector Size: 512 bytes logical/physical
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: 8
ATA Standard is: ATA-8-ACS revision 4
Local Time is: Wed Feb 11 15:47:45 2015 CET
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 28) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 255) minutes.
SCT capabilities: (0x003d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 016 Pre-fail Always - 0
2 Throughput_Performance 0x0005 135 135 054 Pre-fail Offline - 85
3 Spin_Up_Time 0x0007 100 100 024 Pre-fail Always - 405
4 Start_Stop_Count 0x0012 100 100 000 Old_age Always - 9
5 Reallocated_Sector_Ct 0x0033 100 100 005 Pre-fail Always - 0
7 Seek_Error_Rate 0x000b 100 100 067 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 142 142 020 Pre-fail Offline - 25
9 Power_On_Hours 0x0012 100 100 000 Old_age Always - 4095
10 Spin_Retry_Count 0x0013 100 100 060 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 9
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 9
193 Load_Cycle_Count 0x0012 100 100 000 Old_age Always - 9
194 Temperature_Celsius 0x0002 187 187 000 Old_age Always - 32 (Min/Max 25/43)
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 0
197 Current_Pending_Sector 0x0022 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0008 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x000a 200 200 000 Old_age Always - 0

SMART Error Log Version: 1
ATA Error Count: 1
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 1 occurred at disk power-on lifetime: 102 hours (4 days + 6 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 31 89 03 50 08 Error: WP at LBA = 0x08500389 = 139461513

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
61 01 30 a9 14 ed 40 00 1d+02:10:28.119 WRITE FPDMA QUEUED
61 01 28 ab 14 ed 40 00 1d+02:10:28.119 WRITE FPDMA QUEUED
61 01 20 ad 14 ed 40 00 1d+02:10:28.119 WRITE FPDMA QUEUED
61 01 18 af 14 ed 40 00 1d+02:10:28.119 WRITE FPDMA QUEUED
61 01 10 b1 14 ed 40 00 1d+02:10:28.119 WRITE FPDMA QUEUED

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 4053 -
# 2 Short offline Completed without error 00% 4050 -
# 3 Short offline Completed without error 00% 4050 -
# 4 Short offline Completed without error 00% 4045 -
# 5 Short offline Completed without error 00% 4045 -
# 6 Short offline Completed without error 00% 3992 -
# 7 Short offline Completed without error 00% 3988 -
# 8 Short offline Completed without error 00% 85 -
# 9 Short offline Completed without error 00% 85 -
#10 Short offline Completed without error 00% 77 -
#11 Short offline Completed without error 00% 17 -
#12 Short offline Completed without error 00% 3 -
#13 Short offline Completed without error 00% 1 -
#14 Short offline Completed without error 00% 1 -

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
=================================