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Tech Support at SoYouStart - average response time


heise
28-02-2015, 13:36
in a urgent situation 20 - 22 hours of down time is to much time, i will lose all my customer.
Welcome to the SYS World, where that is no too uncommon....

Record was over 4 months to change a HDD.....

Criot
28-02-2015, 00:51
SYS Support are standard staff, if you want quicker responses you need direct access to Incident tickets, in which case you need to go with OVH.

cristian
28-02-2015, 00:19
Hello,
I'm new to soyoustart and i have one question.

What is the average response time for tech support ?

I'm asking because i had 2 questions for tech support and i get response after 20 - 22 hours.
And this is very bad if i was in a urgent situation 20 - 22 hours of down time is to much time, i will lose all my customer.

Did anyone had critical situation? and please tell me if the response was fast ?

Maybe my problem was not so bad after there standard and they answered me slow .. if not in my opinion you cannot call this a data center with 20 - 22 hours response on ticket, or maybe there Tech Support guys have other jobs and answer to tickes on there free time

Thank you.