Neil
09-03-2015, 12:15
Hi
No we would need order number or invoice to confirm what the payment was for.
No we would need order number or invoice to confirm what the payment was for.
Re: [TICKET#2015022119004453] customer response
So you Start Customer Service Add to contacts 9:54 AM Keep this message at the top of your inbox
Dear Sir / Madam,
I have checked and this IP is not present in your Manager, is it possible you are looking at a different account? I'm afraid we cannot refund the CPanel license for you.
If there is anything else please do not hesitate to contact us.
Kind Regards,
Tom
hello, i have paid via paypal for cpanel vps license for this ip : 92.222.235.x . but it not activated yet so can you check it please ! Unique Transaction ID #4ET244195N3778248 ( paypal )
Dear Sir / Madam, The cPanel licences have since been delivered. You should now have access to the licences from your SoyouStart manager. If there is anything else please do not hesitate to contact us. Kind Regards, David SYS Customer Support
The following order is still in doing. We are waiting for cPanel to provide the licence. 92.222.235.x / 92.222.235.x
All orders have since completed successfully and the licences are not attached to your account. It is not possible to refund a licence.
All recent orders on your account have completed successfully. I was unable to locate a licence under the IP 92.222.235.x Can you please provide the licence number of the associated order number?