Hi
in 28/02/2015 I order a VPS server after that i received a message from the support:
ovh.ie - http://www.ovh.ie
45 Upper Mount Street,
Dublin 2
Dublin, 27/02/2015 22:35:10 GMT+0100
Gaming
S*****
K****
R**
114**
S**
Dear Customer,
We confirm that your order (no. 35862030) has been created for a total amount of EUR 12.29.
You can make the payment for this order by copying or clicking
on the link below:
https://www.ovh.ie/cgi-bin/order/dis...862030.*******
Order number : 35862030
Password : ***********
Once your order has been confirmed, you will receive your invoice by email.
We would like to remind you that you have access to the statements from the
OVH Manager, by clicking on Administration and My Invoices.
Please be aware that you can consult our terms and conditions by clicking here:
http://www.ovh.ie/support/termsofservice/
Thank you for your order.
Regards,
OVH Customer Support
Support: (01) 6390037
Fax: (01) 6394091
Email: customersupport@ovh.ie
Monday to Friday: 9am - 6pm
----------------------------------------------------------------
in the link I get with the message the ask me to send them
a ID and address proof
in 02/03/2015 I send them my Passport Pic and electricity Bill
the next day i received a message from the support:
Dear Sir
Thank you for choosing OVH and sending your photographic identification and proof of address. In order to proceed, you will need to send us a document with the link between the account holder and the company. This is required to activate your account and to assign the correct VAT rate. You will then be able to pay for your order.
All the best
Michelle
OVH team
and i reply:
I don't understand what you mean with link between the account holder and the company
support reply in the next day:
Dear Sir
A document that shows the connection between Mr S******* and the company Gaming Network: business registration document, tax letter, etc., that shows both names.
Kind regards
Michelle
OVH Team
i reply:
It's not company, By choosing other we meant a Gaming Network, Gaming Community. We didn't choose company.
its only privet server to create mta sa server to me and my friend play there that's all not a company
We choose the name as a cool thing. Not as a company.
Sorry for the mistake
its a privet server for one game
support reply in the next day:
Dear Sir
If Gaming Network is not a company, can you please remove it, otherwise we will need company registration documents.
i reply:
Ok how I can edit the info I will remove it and but it is personal server
Thanks
support reply:
Dear Sir
Please log in to your account with your NIChandle as*******-ovh and the password you chose when you created your account and remove the company name, good luck.
and after i search how i can change the info i didn't know how so i reply again after some mint:
i reply:
Thanks but where I can login?
whene I join this link
https://www.ovh.ie/cgi-bin/order/dis...2030.*********
its give me Your user account has not yet been validated
support reply in the next day:
Dear Sir
Thank you for choosing OVH. Your account is now validated.
You may view and pay for your order here:
https://www.ovh.ie/cgi-bin/order/dis...62030*********
You can log in here:
https://www.ovh.com/manager/web/login/
It can take up to 24 - 48 hours for VAT to be removed from your account.
Kind Regards,
Will
OVH Team
-----------------------------------------------
Yes my order toke a lot of time but now
its ok, after they validated my account i did pay and after i did that
i was happy because everything done and i was thinking i will receiv the
host info
but wait hell no don't be happy yet
i received this epic message from the support:
ovh.ie - http://www.ovh.ie
45 Upper Mount Street,
Dublin 2
Gaming
S*****
K****
R**
114**
S**
2015-03-06 18:38:04
Dear Customer,
We have received your payment related to the order number 35862030 received by paypal and we would like to thank you for choosing OVH services.
For your security, we would like to check the information that you have provided especially the identity of the billing contact.
Therefore, we would be grateful if you could send us the following documents as soon as possible in order to validate your order:
For a business account:
- a proof of address such as bank statement, utility bill dated in the last 3 months showing the company name
- a copy of ID (passport, driving licence, birth certificate)
If you have any questions, please do not hesitate to contact us.
Regards,
OVH Customer Support
Support: (01) 6390037
Fax: (01) 6394091
Email: customersupport@ovh.ie
Monday to Friday: 9am - 6pm
xD The ask me again to send the ID and address prof + bank statement in the last 3 months showing the company name
Company ?? we didn't don't from this yet
and wahy i send the info again if the support just confirm my ID ??
and i reply like everytime :
First of all for god sake I am not a company , Secondly I sent you the info about me, I am not "so free" to do all you ask me for, I'd like to get refunded and I dont want a server anymore.
im not going to send my ID every time I order a thing I never get a ting like that's in a host ever
i'm tired from this 2 week just to get my account validated no i start with this ID and address again and again! No ty i'll go to other host
just refunded my money back
----------------------------------------------
So now i lost 9 day for what ?? nothing
for real i have never seen a complex service like this in a host in my life
i didn't order car or plan to make all this complex its just a host
So plz fix my problem and give me my host i order or give me my money back
i don't want to wait 9day more
Thanks
Originally Posted by TechGen