moengoet
17-03-2015, 18:33
@marks
thanks for stopping by and taking the time to read this complaint.
1. The servers (and/or services) were already submitted to cancellation before Dec 19th, 2014, so I assume on Jan 1st, 2015, there won't be any billing since at the moment, I currently do not have any active services at all. (nothing / no service)
2. So why are you still charging the STAGING FEE of 2 servers? (for 2 x 10 EUR) if I've already submitted a cancellation request over the mentioned 2 servers.? It means that I owe SYS the STAGING fee. So if staging fee is nothing different with SETUP FEE, then why did you launch it? I just wonder if it is a mistake by your billing or this is a misunderstanding of your system
3. According to SYS staff, and I assumed, it is a BILLING MATTERS.
4. But if it is a billing matter, why I was being charged two times: Jan 1st the 20 EUR and then you charged me again on Feb 1st the same 20 EUR. This is really insane. Fortunately on Feb 2nd, I was directly delete my payment method to protect my paypal for being stolen again anymore.
5. I put a chargeback on paypal, after no communication with you for over 1 month (email without responses), and won. And sadly, my account become debt (owe SYS) of EUR 20. How come? Paypal already return me the money, and I didn't owe you anything then (if you read carefully my statement below and the logic within it -the court might see it is a clearly evidence and i collect all of the invoice i've made to you, nothing wrong, staging fees are all there within the staging server and all was paid properly).
6. Until now, the problem still persists. My account are EUR 20 debt. And it is still problem. So guys....if you are on a staging fee and planning to only buy a server for 1 or 2 months, please be careful
EUR 20 is nothing than the business. But this problem has put me some troubles with OVH.ie since I've been paying my servers with them through the same paypal account. They suspend all my servers and said that I can't pay with them anymore (and please go away!). Another insane, because I put 2 chargeback against them through paypal.. What a joke?
thanks for stopping by and taking the time to read this complaint.
1. The servers (and/or services) were already submitted to cancellation before Dec 19th, 2014, so I assume on Jan 1st, 2015, there won't be any billing since at the moment, I currently do not have any active services at all. (nothing / no service)
2. So why are you still charging the STAGING FEE of 2 servers? (for 2 x 10 EUR) if I've already submitted a cancellation request over the mentioned 2 servers.? It means that I owe SYS the STAGING fee. So if staging fee is nothing different with SETUP FEE, then why did you launch it? I just wonder if it is a mistake by your billing or this is a misunderstanding of your system
3. According to SYS staff, and I assumed, it is a BILLING MATTERS.
4. But if it is a billing matter, why I was being charged two times: Jan 1st the 20 EUR and then you charged me again on Feb 1st the same 20 EUR. This is really insane. Fortunately on Feb 2nd, I was directly delete my payment method to protect my paypal for being stolen again anymore.
5. I put a chargeback on paypal, after no communication with you for over 1 month (email without responses), and won. And sadly, my account become debt (owe SYS) of EUR 20. How come? Paypal already return me the money, and I didn't owe you anything then (if you read carefully my statement below and the logic within it -the court might see it is a clearly evidence and i collect all of the invoice i've made to you, nothing wrong, staging fees are all there within the staging server and all was paid properly).
6. Until now, the problem still persists. My account are EUR 20 debt. And it is still problem. So guys....if you are on a staging fee and planning to only buy a server for 1 or 2 months, please be careful
EUR 20 is nothing than the business. But this problem has put me some troubles with OVH.ie since I've been paying my servers with them through the same paypal account. They suspend all my servers and said that I can't pay with them anymore (and please go away!). Another insane, because I put 2 chargeback against them through paypal.. What a joke?