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Standard, Premium and Business SLA


oles@ovh.net
02-12-2008, 08:00
Vadtec a écrit:
>
> oles@ovh.net;10926 Wrote:
>> > I am confused because we have no upgrade on one of our servers and it
>> > can burst to 400 easy.

>>
>> please read ALL emails that I sent to YOU.
>>
>> I've said that your ns6XXXX (HG) burst to 400Mbps now and I will
>> fix it very soon (it won't burst any more very soon).

>
> I work with/for xrcode and have been following this issue (going to SLA
> billing) since it happened. As I understand everything, he wasn't going
> to be capped on one particular box. But, after having read this post,
> and many others on the forum, I get the feeling something else is going
> on.
>
> To me, it seems like all customers weren't capped at 100mbit at the
> same time and OVH is slowly making rounds to each of the switches to cap
> everyone. Until they get there, OVH is telling customers on the
> non-capped hardware "you wont be capped" and then all of a sudden "oh,
> sorry, you're gonna be capped now".
>
> Search me but thats how I see it. And if thats how it is, OVH has lost
> any respect with me they might have had.
>
> So whats up Oles and OVH, what's the deal with BW? Be honest about it
> with us and stop jerking our chains.


I will repeat what I've already said:
- Before August, we have 1 (one) single offert for all customer:
101Mbps/customer. Any server, any customers. If you have 20 servers
you have 101Mbps for all servers.

- In August we said: the contrat and the bandwidth offers will change
in September. We posted lot of emails about all changes that we
planned for September. We were looking for the best solutions for
all customers. We found out lot of news and good idea that we said
"okey we will propose it".

- In September we changed the contrat and the bandwidth offers.
the goal was to propose the differents quality of the bandwidth,
for differents servers offers, allow to push 2Gbps/customer
and not only 101Mbps/customer for the SAME price, allow the trafic
and Burstable offers and 100Mbps/server or more with Business

- From September to November the customers have no effect of the
changes, because the customers need the time to understand the
changes and change the offer. If a customer pushed 100Mbps on
Kimsufi, he had 2 months to change to miniSP. If a customer have
4 servers and pushed > 100Mbps, he knew that we propose Business
bandwidth soon

- In November we began to apply the contrat. first kimsufi. then
PRO. then HG. Kimsufi was done. Pro was done. HG isn't done yet.

- In November we propose 2 new offers: traffic and burstable for
the same price

- In November we propose Business bandwidth up to 1Gbps/server

- In December we continue to apply the contrat. we will finish
the automaticly 95% for kimsufi (at the moment I spend 1 hour
per week to check who is making how much). we will finish the
HG too. etc.

We have a big network with lot of differents customers. And the
customers need the time. I think 4 months is enought. That is why
the effect of the changes takes the time, but you have to be sure
that I won't forget any case and any customer. At the moment if
you have a HG server, you can push 400Mbps, but it's not "normal",
you are lucky, that is all. I have lot of differents projects to
finish before I will apply the limit on HG too. HG is our best
offert and we take more time to apply the effect of the changes.

xrcode asked "how can I be sure that the Business bandwidth will
work fine for me". I think you are happy with your 400Mbps on the
HG ? If you do, you will be happy with Business bandwidth too.


Vadtec
02-12-2008, 04:31
Quote Originally Posted by oles@ovh.net
> I am confused because we have no upgrade on one of our servers and it
> can burst to 400 easy.


please read ALL emails that I sent to YOU.

I've said that your ns6XXXX (HG) burst to 400Mbps now and I will
fix it very soon (it won't burst any more very soon).
I work with/for xrcode and have been following this issue (going to SLA billing) since it happened. As I understand everything, he wasn't going to be capped on one particular box. But, after having read this post, and many others on the forum, I get the feeling something else is going on.

To me, it seems like all customers weren't capped at 100mbit at the same time and OVH is slowly making rounds to each of the switches to cap everyone. Until they get there, OVH is telling customers on the non-capped hardware "you wont be capped" and then all of a sudden "oh, sorry, you're gonna be capped now".

Search me but thats how I see it. And if thats how it is, OVH has lost any respect with me they might have had.

So whats up Oles and OVH, what's the deal with BW? Be honest about it with us and stop jerking our chains.

Vadtec

xrcode
01-12-2008, 23:55
Quote Originally Posted by oles@ovh.net
> I am confused because we have no upgrade on one of our servers and it
> can burst to 400 easy.


please read ALL emails that I sent to YOU.

I've said that your ns6XXXX (HG) burst to 400Mbps now and I will
fix it very soon (it won't burst any more very soon).

Well thats a shame, but when we get business SLA 300mbps,, Will it be able to burst to 500mbps as described above

oles@ovh.net
01-12-2008, 23:50
> I am confused because we have no upgrade on one of our servers and it
> can burst to 400 easy.


please read ALL emails that I sent to YOU.

I've said that your ns6XXXX (HG) burst to 400Mbps now and I will
fix it very soon (it won't burst any more very soon).


Expat
01-12-2008, 21:22
They capped me and i was lucky it was at the end of my month i waited a day after the billing date to see if the server was put back to normal bandwidth mode from low.

Someone on here said the bandwidth is put back to normal at the start of a new billing cycle.Well mine was not! put back so i have closed the server and when its gone from my manager ill get another one.

xrcode
01-12-2008, 20:52
Quote Originally Posted by oles@ovh.net
Hello,

The work on the development of Standard, Premium and Business SLA is getting well. Find out more: http://translate.google.co.uk/transl...-8&sl=fr&tl=en

These SLA currently apply on rbx-60-c1 and vss-1-6k.

Regards,

Octave

Here is a sum up of Standard, Premium and Business SLA.

You have 100Mbps/client. This means that the customer has 100Mbps for all servers at Ovh. With Kimsufi, he can not exceed 100Mbps/client. With PRO offers, if he uses <20Mbps / server, it may exceed 100Mbps/client. All this without paying more. Everything is included in the price of servers. To overcome > 100Mbps/client and> 20Mbps/serveur, it can also buy more bandwidth. In any case, we do not limit the Ovh internal traffic (between Ovh Ips)

The details:
- Without any additional fees (all included in the server price):
-------------------------------------------------- -----
- The Kimsufi, by default, "SLA Standard Burstable": 100 Mbps guaranteed in a non-permanent way, aka bandwidth burstable temporarily to 100Mbps. (temporarily means "less than 24 hours").

- If the customer uses bandwidth intensively and / or permanently, it is switched to "SLA Standard noBurstable" guarantee 10Mbps, not burstable.
Note:
Generally speaking, we do not want to give more guarantees for Kimsufi offers. Either the customer is an individual and does not need these guarantees or he is a PRO and he has to switch to PRO offers that have all necessary guarantees.

- PRO, default is "SLA Premium": the guaranteed bandwidth of 100Mbps, not burstable.
- If the customer uses > 100Mbps/client and is doing > 20Mbps/serveur, the server which is > 20Mbps will switch to SLA Premium Burstable: bandwidth guarantee of 20Mbps, 500Mbps burstable / server, the burst evolves between 500Mbps and 0Mbps according to peak time and rush hours and depends on the destination.

- With additional options that the customer can pay for (PRO only):
-------------------------------------------------- --------------------
If the customer wants > 100Mbps/client AND > 20Mbps/serveur, he may purchase option SLA Business. It may go to 1Gbps/client.

For servers with 100Mbps connection:
- SLA Business, 100Mbps guarantee, 500Mbps burstable / server at £149/month

For servers with 1Gbps connection:
- SLA Business, 100Mbps guarantee, 500Mbps burstable / server at £149/month
- SLA Business, guarantee 200Mbps, 500Mbps burstable / server at £299/month
- SLA Business, guarantee 300Mbps, 500Mbps burstable / server at £349/month

If the customer uses the burst intensively and / or permanently (temporarily means "less than 36 hours"). it is switched to
- SLA Business noBurstable guaranteed 100Mbps not burstable / server
- SLA Business noBurstable guaranteed 200Mbps not burstable / server
- SLA Business noBurstable guaranteed 300Mbps not burstable / server

We can summarize all this by:
- The Kimsufi are suitable for non-business use
- The PRO is suitable for professional use with the guarantees necessary
- With SLA Business, the customer can buy the bandwidth to go up to 1Gbps.
So if we get 300mbps business SLA, it is possible to burst to 500 for us?

I am confused because we have no upgrade on one of our servers and it can burst to 400 easy.

feelingrobbed
30-10-2008, 21:12
i just singed up for a kimsufi 3day's ago, i expected a 100mbit maybee not guaranteed but atleast not capped at 10mbit!!!!!!!!!!!!!!!!!

the info on the mainwebsite is verry misleading!!

this is realy discusting what your doing!!!

be honnest and give the people what you promissed them .... or loose customers ...

glidewave
29-10-2008, 14:27
Holy Christmas...... This is the most convoluted "SLA" I've ever seen...

Deploy better core switching - bolster bandwidth peering and increase rates a reasonable percentage across the board to cover such costs. You'd have much happier customers (especially ovh.co.uk ded users) willing to pay a bit more with a simplified and completely clear bandwidth and traffic SLA than with the seemingly haphazard way it's being done right now. Especially when you look at all OVH offerings... the bandwidth, traffic and connection is HIGHLY misleading on all offers when you consider this new clown SLA.

If i didn't know any better, an admin decided to get drunk and while falling down drunk, came up with the "best SLA ever"... and now it's being applied.

If this is the path.. great... but drop the SLA, noSLA, etc garbage in manager and put the true status, speed, burst ability in manager and possibly give an option to pay for profile reset.

OVH has a good rep with regards to pricing, offers, service options etc..., but this is the largest mess I've seen on something that should be simple and straight forward.

Andy
20-10-2008, 20:31
My speeds seem fine at the moment, my friend in Sweden is syncing his files with the server on his 100/10 connection using 7 FTP connections...


Aund
20-10-2008, 19:13
join the club we aint getting told nothing my speeds have been bad for the last w eek lol

shortcuts
20-10-2008, 19:08
Early AM today and for months prior 10MBs no problem.
As of about noon today 1MBs.
What on earth is going on? I have not been informed of any changes and am at a total loss to understand all of this nonsense!

heathermist
18-10-2008, 15:24
Quote Originally Posted by Aund
they need to tell us what the deal is and stop lieing to us currently i am getting


64.20 kB/s Upload speed !!! its very bad lol


its a shame why things are not so clear here inspite of so much discussion, posting in forum doesnot change the view of first time customers ordering on the main website who know nothing of these sla issues

Aund
18-10-2008, 13:25
they need to tell us what the deal is and stop lieing to us currently i am getting


64.20 kB/s Upload speed !!! its very bad lol

Andy
18-10-2008, 13:21
Quote Originally Posted by Aund
apparently being a a key factor there lol
Of course...

OVH have changed things so much over the last 6 months, nobody seems to know the facts anymore, and that includes me, and I do my best to understand all the changes that have been done...

Aund
18-10-2008, 13:15
apparently being a a key factor there lol

Andy
18-10-2008, 13:08
Quote Originally Posted by heathermist
may I have i an answer to this query..
Patience... some of us sleep you know

It will be external bandwidth, not internal. Internal is, apparently, unlimited and unrestricted...

heathermist
18-10-2008, 12:26
Quote Originally Posted by heathermist
do the servers continue giving 100mbps to ovh even in no sla(as always), only keeping external bandwidth at 10mbps? Also, the avg bandwidth consumed at 10mbps for 24 non stop hours is a lil confusing. Is it external bandwidth or total bandwidth?
may I have i an answer to this query..

heathermist
18-10-2008, 07:41
Quote Originally Posted by Andy
OK but that still doesn't answer my question... Will people with Large++ servers be affected by the bandwidth SLA changes? EG Which one do we fall under? Do we fall under PRO servers or Kimsufi? Given that the Large++ was 3 models above kimsufi at the time I assume it will be on the PRO range.
do the servers continue giving 100mbps to ovh even in no sla(as always), only keeping external bandwidth at 10mbps? Also, the avg bandwidth consumed at 10mbps for 24 non stop hours is a lil confusing. Is it external bandwidth or total bandwidth?

Narl
17-10-2008, 23:02
Quote Originally Posted by hyster
Look in your ovh manager It is in the summary
Bandwidth: 100 Mbps
BP Type: SLA

Well, I get 1.5MB Sec downloading via IE
When I use flashget which opens more connections I get 23mbit

hyster
17-10-2008, 22:50
Quote Originally Posted by Narl
How do I know if I am SLA or not?
Look in your ovh manager It is in the summary

Narl
17-10-2008, 22:47
How do I know if I am SLA or not?

Astrotech
17-10-2008, 21:36
Last line should have read:
Like I said the server was fine for 1st 2-3 days then went downhill faster than an Austrian skier

gregoryfenton
17-10-2008, 20:54
Eddie "The Eagle" Edwards

http://en.wikipedia.org/wiki/Eddie_%...gle%22_Edwards

Even he can handle these speeds

hyster
17-10-2008, 20:51
Quote Originally Posted by Astrotech
Aund when I said it should say, I meant that's what I would have expected to see applying simple logic and easy understanding for us the end user, however it appears ovh don't apply this same logic, it needs some official clarification on what should be displayed depending on the server type. I was just putting one simplified way that it could be done, how they have it right now just tells me a user paying for a lesser kimi box is getting same bw I am getting with a pro server. As I said myself and others are having EXTREME speed issues on PRO packages.

@ Oles feel free to check out my bw graphs and the slow speeds - ns38750.ovh.net -

Like I said the server was fine for 1st 2-3 days then downhill faster than an Austrian skier
Well my servers are now running at the speed of a UK skier !!!!!

Astrotech
17-10-2008, 20:27
Aund when I said it should say, I meant that's what I would have expected to see applying simple logic and easy understanding for us the end user, however it appears ovh don't apply this same logic, it needs some official clarification on what should be displayed depending on the server type. I was just putting one simplified way that it could be done, how they have it right now just tells me a user paying for a lesser kimi box is getting same bw I am getting with a pro server. As I said myself and others are having EXTREME speed issues on PRO packages.

@ Oles feel free to check out my bw graphs and the slow speeds - ns38750.ovh.net -

Like I said the server was fine for 1st 2-3 days then downhill faster than an Austrian skier

Aund
17-10-2008, 19:02
well can a ovh member have a look at my account for server

Machine name is ns362668.ovh.net

it should say

BP Type: SLA Premium

but it only says sla

??

Aund

Astrotech
17-10-2008, 18:30
Quote Originally Posted by navid08
i really dont understand any of this

i have standard kimsufi

in the manager it says:

Bandwidth: 100 Mbps
BP Type: SLA

is my connection still 100 Mbps? has it been decreased? my server is in the 213. IP range

I have 100mbit pro server
Bandwidth: 100 Mbps
BP Type: SLA

to me that looks like either you have deal I have but paying less or I have same deal you have and paying more, but seeing as speeds are shocking on my server (less than 2 weeks old), and was fine first few days (like many others) I think some clarity on how you can tell.... surely manager should say:

Kimsufi
Bandwidth: 100 Mbps
BP Type: SLA Standard

Pro
Bandwidth: 100 Mbps
BP Type: SLA Premium

Pro (Business)
Bandwidth: 100 Mbps
BP Type: SLA Business

navid08
17-10-2008, 16:40
i really dont understand any of this

i have standard kimsufi

in the manager it says:

Bandwidth: 100 Mbps
BP Type: SLA

is my connection still 100 Mbps? has it been decreased? my server is in the 213. IP range

Aund
16-10-2008, 14:49
Quote Originally Posted by helpseeker
maybe it will change when you will renew it ... for running contracts nothing should change compared to before

(so for already existed contracts not yet renewed: kimsufi sla == ovh sla :P )
i basicaly just did renew it it was fine the first day i had my sevrer i was able to upload at 9mb/s+ now i am only
Upload Speed: 94.40 kB/s

och are just willing to help me they say nothing is wrong but there must be something wrong

helpseeker
16-10-2008, 14:46
Quote Originally Posted by Aund
so what a min so my pro server should say


SLA Premium


instead of SLA?
maybe it will change when you will renew it ... for running contracts nothing should change compared to before

(so for already existed contracts not yet renewed: kimsufi sla == ovh sla :P )

Aund
16-10-2008, 14:41
so what a min so my pro server should say


SLA Premium


instead of SLA?

Andy
16-10-2008, 13:40
Quote Originally Posted by oles@ovh.net
> If you mean when did I first pay for my server, it was end of December

if you pay montly, you accept every month the contrat. if the contrat changed
you have to accept the new.

if you pay for 12 months, the contrat during 12 months doesn't change. after
12 months you have to accept the new (if the contrat changed).
OK but that still doesn't answer my question... Will people with Large++ servers be affected by the bandwidth SLA changes? EG Which one do we fall under? Do we fall under PRO servers or Kimsufi? Given that the Large++ was 3 models above kimsufi at the time I assume it will be on the PRO range.

oles@ovh.net
16-10-2008, 09:24
> If you mean when did I first pay for my server, it was end of December

if you pay montly, you accept every month the contrat. if the contrat changed
you have to accept the new.

if you pay for 12 months, the contrat during 12 months doesn't change. after
12 months you have to accept the new (if the contrat changed).


gregoryfenton
16-10-2008, 01:31
Same as Andy, I renewed yesterday large++, what SLA do I get?

Andy
16-10-2008, 00:12
Quote Originally Posted by oles@ovh.net
Andy a écrit:
>
> Andy;8533 Wrote:
>> Something I just thought of that I'd like to know the answer to, I have
>> one of the old Large++ servers, what SLA am I bound to? The same as the
>> PRO servers, since it was the 3rd server up from Kimsufi at the time?

>
> Oles, can you answer this question for me please? I think you
> overlooked it


every time you pay your dedicated server, you accepte the new contrat.
so the answser is "it depends when did you pay the last time ? before
or after 'revolution'" ?
If you mean when did I first pay for my server, it was end of December 07.

oles@ovh.net
16-10-2008, 00:10
Andy a écrit:
>
> Andy;8533 Wrote:
>> Something I just thought of that I'd like to know the answer to, I have
>> one of the old Large++ servers, what SLA am I bound to? The same as the
>> PRO servers, since it was the 3rd server up from Kimsufi at the time?

>
> Oles, can you answer this question for me please? I think you
> overlooked it


every time you pay your dedicated server, you accepte the new contrat.
so the answser is "it depends when did you pay the last time ? before
or after 'revolution'" ?


Andy
15-10-2008, 23:36
Quote Originally Posted by Andy
Something I just thought of that I'd like to know the answer to, I have one of the old Large++ servers, what SLA am I bound to? The same as the PRO servers, since it was the 3rd server up from Kimsufi at the time?
Oles, can you answer this question for me please? I think you overlooked it

helpseeker
15-10-2008, 20:15
100 Mbps guaranteed in a non-permanent way, aka bandwidth burstable temporarily to 100Mbps. (temporarily means "less than 24 hours").
100mbit for 23hours a day, and 90mbits for 1hour a day is temporarily (less than 24 hours)...

Hope there will be some CLEAR and EXACT numbers not just the usual "less", "not more" "not excessive" ... everything in that case is subject to INTERPRETATION )

Andy
15-10-2008, 20:00
Quote Originally Posted by helpseeker
where did you read that if a user does 11mbits for 24hours consecutive on a kimsufi the whole server will be capped at 10mbit?
- The Kimsufi, by default, "SLA Standard Burstable": 100 Mbps guaranteed in a non-permanent way, aka bandwidth burstable temporarily to 100Mbps. (temporarily means "less than 24 hours").

- If the customer uses bandwidth intensively and / or permanently, it is switched to "SLA Standard noBurstable" guarantee 10Mbps, not burstable.
There

helpseeker
15-10-2008, 18:27
Quote Originally Posted by Andy
I made a quick "summary" of all of this info, I hope I got it all right...

If you can't see the image, click here

where did you read that if a user does 11mbits for 24hours consecutive on a kimsufi the whole server will be capped at 10mbit?

Andy
15-10-2008, 14:00
Quote Originally Posted by JALZOO
Im confused.. So when you refer to 10mbps is this in terms of bandwidth ( 4000GB ) ?
The port speed. There is no "bandwidth limit" since how much you can transfer is dependent on the port speed on an unlimited service. 10Mbps is 3300GB/month in each direction.

Look at it this way, I don't use more than 1.5TB/month, so I'm no-where near a 10Mbps average, more like 5Mbps average, but I DO see spikes of 100Mbps when my Swedish friend syncs his files with the server.

ig0r
15-10-2008, 13:31
Quote Originally Posted by oles@ovh.net
SLB (SLA Business)
Too expensive for me Though not bad value for those who can afford it

oles@ovh.net
15-10-2008, 13:14
ig0r a écrit:
>
> So basically - with my single 100mbit pro server - its no change for me
>


yes. no changes.

> Now ....how do I convince oles to give me a free 50-100mbps burst added
> on lol


SLB (SLA Business)


ig0r
15-10-2008, 13:00
So basically - with my single 100mbit pro server - its no change for me
Now ....how do I convince oles to give me a free 50-100mbps burst added on lol
Actually - joking aside , it would be nice to see "fixed fee burst addon packs " for our servers
50mbps packs for X euros per month - and just add as many as u wanted

JALZOO
15-10-2008, 09:36
Im confused.. So when you refer to 10mbps is this in terms of bandwidth ( 4000GB ) ?

unclebob
15-10-2008, 08:56
Does this now apply to everything on the network, including the RPS?

Is this upload bandwidth only, download only, both or both combined?

Andy
15-10-2008, 01:41
I made a quick "summary" of all of this info, I hope I got it all right...

If you can't see the image, click here


Andy
15-10-2008, 00:03
Something I just thought of that I'd like to know the answer to, I have one of the old Large++ servers, what SLA am I bound to? The same as the PRO servers, since it was the 3rd server up from Kimsufi at the time?

Andy
14-10-2008, 23:34
Quote Originally Posted by Aund
its saying sla ?
Then the bandwidth is not affected in any way. You are on 100Mbps SLA, so you should be able to get 100Mbps.

Aund
14-10-2008, 23:33
its saying sla ?

Andy
14-10-2008, 23:30
Quote Originally Posted by Aund
i have one kimu 4xl and one pro server but getting really really bad upload speeds on them both is that because of the sla thing?? i dont get any more than 1mb/s
Your manager should tell you if you are in SLA or noSLA mode.

Aund
14-10-2008, 23:06
i have one kimu 4xl and one pro server but getting really really bad upload speeds on them both is that because of the sla thing?? i dont get any more than 1mb/s

oles@ovh.net
14-10-2008, 19:32
Hello,

The work on the development of Standard, Premium and Business SLA is getting well. Find out more: http://translate.google.co.uk/transl...-8&sl=fr&tl=en

These SLA currently apply on rbx-60-c1 and vss-1-6k.

Regards,

Octave

Here is a sum up of Standard, Premium and Business SLA.

You have 100Mbps/client. This means that the customer has 100Mbps for all servers at Ovh. With Kimsufi, he can not exceed 100Mbps/client. With PRO offers, if he uses <20Mbps / server, it may exceed 100Mbps/client. All this without paying more. Everything is included in the price of servers. To overcome > 100Mbps/client and> 20Mbps/serveur, it can also buy more bandwidth. In any case, we do not limit the Ovh internal traffic (between Ovh Ips)

The details:
- Without any additional fees (all included in the server price):
-------------------------------------------------- -----
- The Kimsufi, by default, "SLA Standard Burstable": 100 Mbps guaranteed in a non-permanent way, aka bandwidth burstable temporarily to 100Mbps. (temporarily means "less than 24 hours").

- If the customer uses bandwidth intensively and / or permanently, it is switched to "SLA Standard noBurstable" guarantee 10Mbps, not burstable.
Note:
Generally speaking, we do not want to give more guarantees for Kimsufi offers. Either the customer is an individual and does not need these guarantees or he is a PRO and he has to switch to PRO offers that have all necessary guarantees.

- PRO, default is "SLA Premium": the guaranteed bandwidth of 100Mbps, not burstable.
- If the customer uses > 100Mbps/client and is doing > 20Mbps/serveur, the server which is > 20Mbps will switch to SLA Premium Burstable: bandwidth guarantee of 20Mbps, 500Mbps burstable / server, the burst evolves between 500Mbps and 0Mbps according to peak time and rush hours and depends on the destination.

- With additional options that the customer can pay for (PRO only):
-------------------------------------------------- --------------------
If the customer wants > 100Mbps/client AND > 20Mbps/serveur, he may purchase option SLA Business. It may go to 1Gbps/client.

For servers with 100Mbps connection:
- SLA Business, 100Mbps guarantee, 500Mbps burstable / server at £149/month

For servers with 1Gbps connection:
- SLA Business, 100Mbps guarantee, 500Mbps burstable / server at £149/month
- SLA Business, guarantee 200Mbps, 500Mbps burstable / server at £299/month
- SLA Business, guarantee 300Mbps, 500Mbps burstable / server at £349/month

If the customer uses the burst intensively and / or permanently (temporarily means "less than 36 hours"). it is switched to
- SLA Business noBurstable guaranteed 100Mbps not burstable / server
- SLA Business noBurstable guaranteed 200Mbps not burstable / server
- SLA Business noBurstable guaranteed 300Mbps not burstable / server

We can summarize all this by:
- The Kimsufi are suitable for non-business use
- The PRO is suitable for professional use with the guarantees necessary
- With SLA Business, the customer can buy the bandwidth to go up to 1Gbps.