oles@ovh.net
02-12-2008, 08:00
Vadtec a écrit:
>
> oles@ovh.net;10926 Wrote:
>> > I am confused because we have no upgrade on one of our servers and it
>> > can burst to 400 easy.
>>
>> please read ALL emails that I sent to YOU.
>>
>> I've said that your ns6XXXX (HG) burst to 400Mbps now and I will
>> fix it very soon (it won't burst any more very soon).
>
> I work with/for xrcode and have been following this issue (going to SLA
> billing) since it happened. As I understand everything, he wasn't going
> to be capped on one particular box. But, after having read this post,
> and many others on the forum, I get the feeling something else is going
> on.
>
> To me, it seems like all customers weren't capped at 100mbit at the
> same time and OVH is slowly making rounds to each of the switches to cap
> everyone. Until they get there, OVH is telling customers on the
> non-capped hardware "you wont be capped" and then all of a sudden "oh,
> sorry, you're gonna be capped now".
>
> Search me but thats how I see it. And if thats how it is, OVH has lost
> any respect with me they might have had.
>
> So whats up Oles and OVH, what's the deal with BW? Be honest about it
> with us and stop jerking our chains.
I will repeat what I've already said:
- Before August, we have 1 (one) single offert for all customer:
101Mbps/customer. Any server, any customers. If you have 20 servers
you have 101Mbps for all servers.
- In August we said: the contrat and the bandwidth offers will change
in September. We posted lot of emails about all changes that we
planned for September. We were looking for the best solutions for
all customers. We found out lot of news and good idea that we said
"okey we will propose it".
- In September we changed the contrat and the bandwidth offers.
the goal was to propose the differents quality of the bandwidth,
for differents servers offers, allow to push 2Gbps/customer
and not only 101Mbps/customer for the SAME price, allow the trafic
and Burstable offers and 100Mbps/server or more with Business
- From September to November the customers have no effect of the
changes, because the customers need the time to understand the
changes and change the offer. If a customer pushed 100Mbps on
Kimsufi, he had 2 months to change to miniSP. If a customer have
4 servers and pushed > 100Mbps, he knew that we propose Business
bandwidth soon
- In November we began to apply the contrat. first kimsufi. then
PRO. then HG. Kimsufi was done. Pro was done. HG isn't done yet.
- In November we propose 2 new offers: traffic and burstable for
the same price
- In November we propose Business bandwidth up to 1Gbps/server
- In December we continue to apply the contrat. we will finish
the automaticly 95% for kimsufi (at the moment I spend 1 hour
per week to check who is making how much). we will finish the
HG too. etc.
We have a big network with lot of differents customers. And the
customers need the time. I think 4 months is enought. That is why
the effect of the changes takes the time, but you have to be sure
that I won't forget any case and any customer. At the moment if
you have a HG server, you can push 400Mbps, but it's not "normal",
you are lucky, that is all. I have lot of differents projects to
finish before I will apply the limit on HG too. HG is our best
offert and we take more time to apply the effect of the changes.
xrcode asked "how can I be sure that the Business bandwidth will
work fine for me". I think you are happy with your 400Mbps on the
HG ? If you do, you will be happy with Business bandwidth too.
>
> oles@ovh.net;10926 Wrote:
>> > I am confused because we have no upgrade on one of our servers and it
>> > can burst to 400 easy.
>>
>> please read ALL emails that I sent to YOU.
>>
>> I've said that your ns6XXXX (HG) burst to 400Mbps now and I will
>> fix it very soon (it won't burst any more very soon).
>
> I work with/for xrcode and have been following this issue (going to SLA
> billing) since it happened. As I understand everything, he wasn't going
> to be capped on one particular box. But, after having read this post,
> and many others on the forum, I get the feeling something else is going
> on.
>
> To me, it seems like all customers weren't capped at 100mbit at the
> same time and OVH is slowly making rounds to each of the switches to cap
> everyone. Until they get there, OVH is telling customers on the
> non-capped hardware "you wont be capped" and then all of a sudden "oh,
> sorry, you're gonna be capped now".
>
> Search me but thats how I see it. And if thats how it is, OVH has lost
> any respect with me they might have had.
>
> So whats up Oles and OVH, what's the deal with BW? Be honest about it
> with us and stop jerking our chains.
I will repeat what I've already said:
- Before August, we have 1 (one) single offert for all customer:
101Mbps/customer. Any server, any customers. If you have 20 servers
you have 101Mbps for all servers.
- In August we said: the contrat and the bandwidth offers will change
in September. We posted lot of emails about all changes that we
planned for September. We were looking for the best solutions for
all customers. We found out lot of news and good idea that we said
"okey we will propose it".
- In September we changed the contrat and the bandwidth offers.
the goal was to propose the differents quality of the bandwidth,
for differents servers offers, allow to push 2Gbps/customer
and not only 101Mbps/customer for the SAME price, allow the trafic
and Burstable offers and 100Mbps/server or more with Business
- From September to November the customers have no effect of the
changes, because the customers need the time to understand the
changes and change the offer. If a customer pushed 100Mbps on
Kimsufi, he had 2 months to change to miniSP. If a customer have
4 servers and pushed > 100Mbps, he knew that we propose Business
bandwidth soon
- In November we began to apply the contrat. first kimsufi. then
PRO. then HG. Kimsufi was done. Pro was done. HG isn't done yet.
- In November we propose 2 new offers: traffic and burstable for
the same price
- In November we propose Business bandwidth up to 1Gbps/server
- In December we continue to apply the contrat. we will finish
the automaticly 95% for kimsufi (at the moment I spend 1 hour
per week to check who is making how much). we will finish the
HG too. etc.
We have a big network with lot of differents customers. And the
customers need the time. I think 4 months is enought. That is why
the effect of the changes takes the time, but you have to be sure
that I won't forget any case and any customer. At the moment if
you have a HG server, you can push 400Mbps, but it's not "normal",
you are lucky, that is all. I have lot of differents projects to
finish before I will apply the limit on HG too. HG is our best
offert and we take more time to apply the effect of the changes.
xrcode asked "how can I be sure that the Business bandwidth will
work fine for me". I think you are happy with your 400Mbps on the
HG ? If you do, you will be happy with Business bandwidth too.